What people are saying - Write a review
We haven't found any reviews in the usual places.
Case Study i Texaco UK
Case Study 2 Digital Equipment Company UK
Case Study 3 British Gas South Eastern Region
8 other sections not shown
achieve approach areas attitude behaviour believe boardroom British Airways British Gas cent clients commitment communication competitive contracts corporate Crawley district culture customer satisfaction customer's delivery Digital Digital's discuss Don Davenport employees ensure environment example feedback Figure Glenn Tilton Graeme Thomas Hastings Health Hyatt Carlton Tower Ian Mitchell identify important individual industry information technology initiative internal isation leadership listen major manufacturing market-place meet ment Metropolitan Police Service Mike Newell mission statement needs objectives operational performance management philosophy Portman Building Society problems products and services quality and service realise regional responsibility Richard Squires role sales assistant seminars senior management service excellent companies service excellent organisations Simon Access Simon-Dudley Sir Peter Imbert skills South Eastern standards structure supplier survey Sutcliffe Catering Swindon telephone throughout tion total customer service vital