Quality costs help to show the importance of quality-related activities to management; they demonstrate the cost of non-quality to an organization; they track the causes and effects of the problem, enabling the working out of solutions using quality improvement teams, and then monitoring progress. As a technique in the introduction and development of TQM, quality costing is a powerful tool for enhancing a company¿s effectiveness. Quality Costing provides pragmatic advice on how to set about introducing and developing a quality costing system and using the data that emerges. This third edition (strengthened by additional data from a range of organizations) provides sound practical guidance on how to define, identify, collect, measure, analyse, report and use quality costs. This established text has proved invaluable to managers and quality professionals, students and academics alike - the new edition ensures its continued position as the leading book in the field.
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The importance of quality in a business context
Collection of quality costs
Uses of quality costs
Case study company 1
Case study company 2
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accounting achieved action activities analysis annual appraisal approach areas arising associated audit carried cent changes company's comparisons considerable considered continuous cost collection cost data cost elements cost report Dale defective definitions detail difficulties direct discussed effects engineering equipment estimated example exercise expenditure external failure failure costs Figure functions identify important improvement incurred indicate industry initiatives inspection internal involved issues loss machine major manufacturing material measure ment method non-conformance noted operations organization overheads performance period personnel planning practices prevention problems procedures projects purchasing quality assurance quality control quality costs quality management quality-related costs reasons reduce rejected repair reporting requirements responsibility result rework scrap senior situation sources specific staff standard suppliers Table technical tion turnover warranty