Quality Into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performance

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Gregory H. Watson, Tito Conti, Yoshio Kondō
ASQ Quality Press, 2003 - Technology & Engineering - 261 pages
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Many companies that are achieving the most significant business results today, made a shift in focus from the management of quality in the twentieth century to the quality of management in the twenty-first century. the big difference is that these companies focus on quality as a fundamental organization and market-wide strategy for their companyes competitiveness. Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performance focuses on the call for a more expansive use of quality practices throughout business in the twenty-first century than in their original application in manufacturing. it also calls for a definitive emphasis on the use of quality principles throughout health care, education, technology, medicine and government. the editors complied a collection of papers that focus on the emerging themes in quality including social values, privacy, security, and software quality.

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About the author (2003)

About the author GREGORY H. WATSON is an independent business advisor to Fortune 500 senior management teams. He has been Vice President of Quality at Xerox Corporation, Vice President of Benchmarking at the American Productivity & Quality Center and Director of Corporate Quality with Compaq Computer Corporation. His other books include Strategic Benchmarking, The Benchmarking Workbook, and A World of Quality: The Timeless Passport.

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