Quality Into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performance
Gregory H. Watson, Tito Conti, Yoshio Kondō
ASQ Quality Press, 2003 - Technology & Engineering - 261 pages
Many companies that are achieving the most significant business results today, made a shift in focus from the management of quality in the twentieth century to the quality of management in the twenty-first century. the big difference is that these companies focus on quality as a fundamental organization and market-wide strategy for their companyes competitiveness. Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performance focuses on the call for a more expansive use of quality practices throughout business in the twenty-first century than in their original application in manufacturing. it also calls for a definitive emphasis on the use of quality principles throughout health care, education, technology, medicine and government. the editors complied a collection of papers that focus on the emerging themes in quality including social values, privacy, security, and software quality.
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