Quality Management in Construction

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Gower Publishing, Ltd., 2004 - Business & Economics - 216 pages
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In the construction industry, those who see quality as simply a chore are on a fast track to going out of business. Many client organizations now require formal evidence of quality management capability as a condition for tendering for contracts. Increasing intolerance of poor quality means that many of them are pushing the costs resulting from rework and time overruns back onto the contractor. And a poor quality construction site, one that fails to integrate quality, environmental and health and safety procedures, is likely to attract the attention of the regulatory authorities. Quality Management in Construction is a road map to business success through quality. quality management system that is right for your company; how to include all your stakeholders in the quality process; how to identify and map your key processes; how to use your system to help market your business and stay competitive; how to monitor and improve ongoing business performance.
 

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Contents

List of Figures
Total quality management and the TQMQMS relationship 6
detailed analysis 19
Recording your current set up action plan action no 1 34
Procedures and instructions definitions and formats action plan action no 5 52
Training internal auditors action plan action no 17 65
The Role of the Quality Manager
Selecting according to known abilities 74
The principal contractors QMS 103
Purpose 110
Selection and evaluation criteria and techniques 128
Selecting potential suppliers 134
Promoting bids and enhancing competitive edge 140
Monitoring BusinessProcess Effectiveness
Auditing success 166
Computers and Quality Management

The impact of the Regulations on the construction industry 80
The contractor 90
The planning supervisors QMS 97
Integrated management systems 204
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