Quality Manager's Handbook

Front Cover
AT&T Quality Steering Committee, 1990 - Project management - 199 pages
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Contents

Understanding the Phases of Quality
11
Helping Your Organization through Phase lV WorldClass
27
What Quality Elements are in Measurement?
41
What Quality Elements are in Materials?
62
Improving Quality within an Organization
69
Promoting Quality Awareness
78
Supporting Quality Education and Training
84
Consulting with Managers on Quality
91
Consulting with Teams on Quality
101
A Skills and Resource Bibliography
141
B Map of Quality Policy to Baldrige and ISO9000
157
Copyright

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