"This should be required reading by every school administator, every teacher, every board member and all university faculty involved in the training of teachers. There is no doubt that we need to squeeze all blame, all coerion and all criticism out of any people-related business. Not until we realize that schools are in a people business will we ever be able to make meaningful changes."
--Dr. Albert Mamary, former superintendent of schools, Johnson City, New York
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We Need Noncoercive LeadManagement
Choice Theory and Motivation
The Quality World
Quality Work Feels Good
Grades and Other Basics of a Quality School
Dealing with Discipline Problems
Creating the Quality School
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able accept achieve administrators adversary agers anger approach assignments aware basic needs become begin believe better blamed boss boss-managers boss-teachers Brad Greene Chapter choice theory choose classroom coer coerce coercion coercive Control Theory cooperative learning counselor deal Deming dents discipline problems discuss disruptive student Edwards Deming effort evaluate example explain feel friends frustrated give goal hard harder high-quality homework Huntington Woods idea important improve involved ISBN Jaime Escalante keep lead-man lead-teacher leader less lives low grades low-quality magnet schools manage students math ment move to quality Myron Tribus need for power need-satisfying never noncoercive parents person persuade picture punishment quality education quality school quality schoolwork quality worlds reality therapy rewards rules satisfy their needs solve Stand and Deliver suggest talk teach tell tests things time-out room tion total behavior usually William Glasser workers workplace