Quality and Process Improvement

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Cengage Learning, 2002 - Business & Economics - 374 pages
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This book offers readers step-by-step approaches for achieving quality and process improvement through the use of many techniques. These methods include statistical process control, flowcharting, Pareto analysis and fishbone diagramming, process capability and process capability indices, design of experiments (DOE), and more! The first part of the book establishes the building blocks upon which quality is based, discussing each in great detail while using everyday examples to link individual concepts to the world of quality and illustrate how they interface with one another. Once this foundation has been established, the second part of the book encourages readers to apply the techniques of quality systematically to achieve documented process improvement. Complex mathematical concepts are presented and explained at a level that is easy to understand, to help readers to gain a sound understanding of DOE, enabling them to determine the level settings for different factors and predict optimum level settings and expected outcome.
 

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Contents

Measurement of Data for Quality
49
The Fundamentals of Statistics for Quality
71
Processes
119
The Roadmap
137
Flowcharting the Process
167
Pareto Analysis and Fishbone Diagram
187
Contents of process flowcharts and training manuals are best classified
203
Control Charts
211
Variables Control Charts
231
Attributes Control Charts
261
Process Capability
293
Design of Experiments DOE
317
A sample of a feedback loop
343
Appendix
345
Index
367
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