Quality at Home for Older People: Involving Service Users in Defining Home Care Specifications
Policy Press, Jan 1, 2001 - Medical - 79 pages
The government's NHS Plan emphasises the importance of services based on users' views.This highly topical report provides practical guidance on how to ensure that older people's views are heard and acted on, and their views monitored, in relation to service quality.Quality at home for older people: provides new information on the definition of quality in home care services by service users both under and over 80 years of age;identifies users' priorities for the first time;shows the differences and similarities in the perceptions of quality between white and minority ethnic service users;compares different methods of obtaining service users' views; makes recommendations for ways of ensuring that listening to older people's views on quality becomes part of the mainstream process of purchasing and providing quality home care services.-[vbTab]This report will be invaluable for policy makers, home care service managers and providers, and service users and voluntary organisations concerned with ensuring that service users' voices are listened to. It will also be of interest to academics and students on nursing, social care, social work and social policy courses.
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access the views accessing older people's age of 80 aids and adaptations Asian Development Group Barthel questionnaires Chinese Women's Society cleaning clearly clients contracting and monitoring councillors database delivery dimensions of quality domestic help Elderly Asian Development enable ensure ethnic minority groups getting group meetings health services home care services home-based interviews important independent involved issues Joseph Rowntree Foundation Kevin O'Neil large number listening live Manchester Social Services National Consumer Council Number of participants older people's views older person organisation of services paired comparisons Primary Care Trusts priority purchased quality home quality of home quality of services quality service quality specifications ranking receiving home round-table meeting sample senior managers service users services currently services delivered services provided small number social services departments someone staff stair-lift standards Steering Group telephone transport Urdu venues views of older wheelchairs Woman Yin Chinese Women's