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Definitions of quality costs
Collection of quality costs
Reporting of quality costs
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accounting systems accounts department analysis appraisal and failure appraisal costs ASQC ation audits British Standards Institution cell loss collecting quality costs company's comparisons concessions continuous quality improvement cost categories cost centres cost collection exercise cost of quality costs incurred defects definitions equipment estimated example expenditure external IDEF identified included industry inputs Inspection and test internal failure costs involved machine manufacturing materials measure ment National Westminster Bank non-conformance organizations overheads parent company Pareto charts personnel prevention costs problems procedures product and service quality assurance department quality assurance manager quality control department quality cost collection quality cost elements quality cost report quality costing exercise Quality engineering quality management quality performance quality related quality-related costs reduced related costs scrap and rework scrap costs senior management service quality specific staff statistical process control technical test and repair Total Quality Control total quality costs total quality management UMIST warranty costs whilst