What people are saying - Write a review
We haven't found any reviews in the usual places.
Part On THE UNDERSTANDING
Making Quality Certain
Quality May Not Be What You Think It Is
14 other sections not shown
Other editions - View all
acceptance accomplish agement attitude audit Bat Masterson Bill cause Charlie charts commitment computer programming concept conformance corporate corrective action cost of quality defect prevention discussion Elmer employees errors everything feel field service manager function goals going Grid happen Hugh idea implement individual involved ITT Corporation John Kenneth Galbraith Kate lems look manufacturing measurement meeting ment motivation never nonconformance Note operation percent performance person personnel planned plant printed circuit board prob problems profes professional purchasing quality department quality engineering quality improvement program quality improvement team quality management quality program Ralph Lowell recognize requirements rework schedule smiled someone specific staff standard step supervisors suppliers sure talk tell things thought tion understand wrong ZD day ZD program Zero Defects