Quality is just the beginning: managing for total responsiveness

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McGraw-Hill, Jan 1, 1994 - Business & Economics - 206 pages
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In this challenge to mainstream thinking on Total Quality Management and related concepts, Levit argues that product quality and customer satisfaction are insufficient as corporate goals. He shows how to adopt a new responsiveness paradigm that encompasses quality, cycle time, teams, and other key variables. Illustrated.

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Global Competition
Ten Steps on the Transformation Road
Developing Procedures

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