Quality is personal: a foundation for total quality management
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management. 20 line drawings.
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How to Get Started on Your Own Personal Quality Checklist
Experiences with Personal Quality Checklists
Other Routes to Personal Quality Improvement
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achieved activities applied approach asked AT&T batch benchmarking better Bob Galvin breakthrough cause-and-effect diagrams cesses Chapter checklist standards clean desk constraints continuous improvement control chart control limits costs count defects customer satisfaction cycle effect eliminated employees example exercise experience Failure fects Figure filing goal ideas important improvement projects individual inspection Just-In-Time keep track lead learned management by objective manufacturing measure meeting ment minutes Motorola organization organizational paper Pareto analysis percent performance personal process Personal Quality Checklist Phil Scanlan phone calls problem provement putting quality principle questionnaire reading record reduce response rework Roberts Roberts's run chart Sergesketter Sergesketter's simple small tasks sonal statistical control Statistical Process Control substantial Suburban Heights success suggests teams technique things tion Total Quality Management TQM training trend visual waste waste-reducers week workout