Quality Management: Creating and Sustaining Organizational Effectiveness
Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.
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activities alignment Analysis areas audit Baldrige National Quality benchmarking business results cause-and-effect diagram Chapter check sheet company's competitive continuous improvement control chart control limits create Customer and Market customer satisfaction cycle defects Deming Deming Prize determine developed diagram Donna Summers Edwards Deming Effective leaders Effective organizations employees ensure example Figure focused goals and objectives Handyman Services histogram identified implemented improvement efforts individual inspection instrument panel Juran key processes Knowledge Management leadership lean manufacturing Malcolm Baldrige National manufacturing MBNQA criteria measures of performance meeting mission NARI Contractor National Quality Award number of nonconformities operations organization's overall Pareto chart performance measures problem problem-solving process improvement product or service products and services project manager quality costs quality management Remodeling Designs root cause sample Six Sigma specifications standards statistical process control strategic plan Subgroup suppliers tion tomers variation