Quality management and benchmarking in the information sector: results of recent research

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Bowker Saur, 1997 - Business & Economics - 432 pages
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Edited by the Ministry of Defense adviser on total quality management and bench-marking, this volume brings together the results of four major research projects, all conducted by acknowledged experts in the field.Covering a range of quality tools and techniques, the findings allow readers to compare activities and advances within a variety of sectors, prompting managers to take a broader view of the issues and solutions on hand.

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the basic concepts
The evolution of quality management
The quality environment

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