Quality of Telephone-Based Spoken Dialogue Systems

Front Cover
Springer Science & Business Media, Jan 16, 2006 - Technology & Engineering - 469 pages
1 Review

Quality of Telephone-Based Spoken Dialogue Systems is a systematic overview of assessment, evaluation, and prediction methods for the quality of services such as travel and touristic information, phone-directory and messaging, or telephone-banking services. A new taxonomy of quality-of-service is presented which serves as a tool for classifying assessment and evaluation methods, for planning and interpreting evaluation experiments, and for estimating quality. A broad overview of parameters and evaluation methods is given, both on a system-component level and for a fully integrated system. Three experimental investigations illustrate the relationships between system characteristics and perceived quality. The resulting information is needed in all phases of system specification, design, implementation, and operation.

Although Quality of Telephone-Based Spoken Dialogue Systems is written from the perspective of an engineer in telecommunications, it is an invaluable source of information for professionals in signal processing, communication acoustics, computational linguistics, speech and language sciences, human factor design and ergonomics

 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

MOTIVATION AND INTRODUCTION
1
QUALITY OF HUMANMACHINE INTERACTION OVER
9
ASSESSMENT AND EVALUATION METHODS
89
2
97
SPEECH RECOGNITION PERFORMANCE OVER THE PHONE
165
6
171
QUALITY OF SYNTHESIZED SPEECH OVER THE PHONE
201
QUALITY OF SPOKEN DIALOGUE SYSTEMS
237
Scenarios
387
9
393
E Questionnaires
404
17
416
38
429
41
439
43
453
About the Author
462

FINAL CONCLUSIONS AND OUTLOOK
351
Glossary
358
xiii
380

Other editions - View all

Common terms and phrases

Bibliographic information