Quality or else: the revolution in world business

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Houghton Mifflin, 1991 - Business & Economics - 309 pages
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Combines the Quality Revolution theories of such business leaders as W. Edwards Deming, Philip Crosby, and Armand Feigenbaum, to report on how American companies need to evolve in order to compete

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Quality or else: the revolution in world business

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In this companion to their upcoming PBS series, Dobyns and Crawford-Mason survey "continuous improvement'' programs in America's private and public sectors. They note that organizations have shifted ... Read full review

Contents

Introduction
1
New Rules
28
Teachers and Sensei
52
Copyright

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