Quality Or Else: The Revolution in World Business

Front Cover
Houghton Mifflin, 1991 - Business & Economics - 309 pages
In 1980 the NBC documentary "If Japan Can . . . Why Can't We?" introduced Dr. W. Edwards Deming to this country and launched the Quality Revolution in business. Now the team responsible for that program has written a companion to their new television documentary, "Quality or Else", which describes the radical changes companies must make to meet the high standards of today's customers.

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Contents

Introduction
1
Building Good Ships
10
2 New Rules
28
Copyright

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