Quality or else: the revolution in world business

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Houghton Mifflin, 1991 - Business & Economics - 309 pages
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In 1980 the NBC documentary "If Japan Can . . . Why Can't We?" introduced Dr. W. Edwards Deming to this country and launched the Quality Revolution in business. Now the team responsible for that program has written a companion to their new television documentary, "Quality or Else", which describes the radical changes companies must make to meet the high standards of today's customers.

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Quality or else: the revolution in world business

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In this companion to their upcoming PBS series, Dobyns and Crawford-Mason survey "continuous improvement'' programs in America's private and public sectors. They note that organizations have shifted ... Read full review


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