Quality Performance in Human Services: Leadership, Values, and Vision
James F. Gardner, Sylvia Nudler
Paul Brookes Publishing Company, 1999 - Social Science - 371 pages
The cornerstone of truly effective and responsive human services is quality -- quality that stems from dynamic leadership and a focus on personal outcomes. This forward-thinking book shows how it's done by presenting a leadership model that is person centered, performance driven, and, best of all, achievable. The authors -- leaders in disability services and business management -- offer practical tips for boosting quality levels in any workplace. Convenient summary checklists and ready-to-use exercises help service providers, administrators, and staff training specialists work through contemporary challenges in the fields of social work, special education, and mental health. Promoting effective leadership by example, this essential guide provides a new framework for leading and managing human services organizations.
What people are saying - Write a review
We haven't found any reviews in the usual places.
Quality in Services for People with Disabilities
A Personal Perspective
13 other sections not shown
achieve activities agencies analysis approach assessment behavior challenges choice clinical services concept consumers context create decisions defined definition of quality developmental disabilities discussion effective employees environment evaluation facilitate feedback focus force field analysis functional ganizational Gardner goals habilitation human resources human services identify implementation important individual interactions issues leaders learning living ment Mental Retardation mission Occupational Therapy opportunities orga organization's organizational processes Outcome Measures Pareto Analysis participation performance person-centered outcomes person-centered planning personal outcomes perspective practices quality assurance quality enhancement quality improvement quality in services receiving services reframing rehabilitation relationships requires responsibility role Schalock service providers services and supports services organizations skills social staff members standards strategies structure subsystem sumer Systems thinking tasks tion Tony Sampson total quality management values vidual vision statement