Questioning the New Public Management
Mike Dent, John Chandler, Jim Barry
Ashgate, 2004 - Business & Economics - 233 pages
The book contains a wealth of detailed and fascinating case studies of New Public Management (NPM) in practice in the UK, exploring the enactment of NPM in its specific organizational contexts. A range of public services are covered including local government, education, social work and the police, with particular attention paid to the National Health Service. The editors introduce the case studies through an examination of the 'hydra-headed' nature of NPM, its variability between sectors and its contested character. This provides themes that are developed within the case studies, where, in varying organizational contexts, the meaning of NPM is negotiated and its impact on those working in the organization is explored. The book points to the complex, fluid and negotiated character of NPM, as well as its centrality in reconfiguring occupational identities and relations within public service organizations.
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A&E departments academic accountability achieved agencies approach argued assessment Audit Commission authority autonomy Barry Best Value British Journal centre chapter Children in Need clinical concerned consultation context cost culture Department of Health discourse doctors effective efficiency example Exworthy families focused ForceCo Framework gender higher education HMIC Home Office humour ibid identified identity impact implementation indicators individual interviews Labour line managers Loveday managerial middle managers National Health Service nurses operational organisational out-of-hours outcome output patients performance management performance measurement police performance practice practitioners Private Finance Initiative private sector problems professional Public Management public sector quasi-market Reiner relation response Review role Routledge senior management Sheehy report Singapore Social Services social workers specific staff strategies stress structures targets Trust West London Hospital women Zealand