Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance
"Improving business processes, whatever or wherever they are in the enterprise, is an acknowledged way of improving the bottom line. Whether it's re-engineering, Six Sigma, TQM, or any number of other techniques, the problem is that it's usually such a huge undertaking that it's more work than it's worth. Kelvin F. Cross proposes that results can be achieved much more easily by going in and performing ""surgical strikes"" on specific areas that need improvement, without turning the entire thing into a ""science project."" And now his method is available for anyone seeking to streamline process structures.
Using case studies from companies including AT&T, GE, and Weight Watchers International to illustrate the remarkable results that can be achieved, Quick Hits sums up the ten key areas that are perfect targets for surgical strikes, demonstrating exactly how to handle each type of problem. By showing how to determine which approach to use for any given situation, the book gives readers an arsenal of tactical and judicious methods designed to be low risk, low cost, and very effective."
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The Illumination of Surgical Strikes
Who Gets These Great Results?
The Ten Surgical StrikesThe Way to Results
When a Strike Misses the Mark
Characteristics and Virtues of Core Process Thinking
CHAPTERS How TO STRIKE
The Game PlanWhat It Takes
So How Did We Get Here?
CAPACITY AND EXPAND CAPABILITY
Customer Chaos Is No Excuse for Poor Utilization
REDISTRIBUTE THE WORK
Fire the Intermediaries
The Appearance of Flexibility the Reality of Efficiency
Focus the Flows on Performance to the Customer
Unclog the Flows of Knowledge
SHOW THE RESULTS