ROI at Work: Best-practice Case Studies from the Real World
American Society for Training and Development, 2005 - Business & Economics - 174 pages
ROI at Work builds on ASTD's earlier work on measuring return-on-investment (ROI) of performance improvement interventions and introduces even more examples of ROI application in the government sector as well as a variety of industries, including the telecommunications, financial services, technology, and automotive industries. Training, human resources development (HRD), human resources, and performance improvement professionals will learn valuable lessons from these detailed real-world case studies as they work to contribute to the strategic goals of their organizations. College instructors and students will also find value in this book as a supplement to standard HRD textbooks. Researchers and consultants will find that this book provides solid evidence of the validity of ROI measurement and evaluation practices.
What people are saying - Write a review
We haven't found any reviews in the usual places.
CONTRACT SPECIALIST EMPOWERMENT
LEADERSHIP DEVELOPMENT TRAINING
ASTDS HPI CERTIFICATE PROGRAM
FORECASTING THE ROI OF SALES TRAINING
INSTRUCTIONAL DESIGN FOUNDATIONS COURSE
MEASURING THE ROI IN A COACHING PROGRAM
action plan ADET AT&T Learning blended learning business impact client closed sale coaching sessions complete conducted confidence consulting converted to monetary course credible customer satisfaction data collection data to monetary e-learning Effective Meeting Skills employees estimate evaluation strategy executives feedback Figure focus group follow-up Fortune 500 G G G goals gram HPI Certificate Program HPI program identified impact study implementation included increased instructional design intangible benefits investment isolate the effects issues knowledge and skills knowledge/skills L&D staff Leadership Mastery Program Level Meeting Skills workshop ment monetary benefits monetary value needs assessment objectives organization overall participants and supervisors percent performance improvement Phillips planned actions post-program posttraining questions reduced relevant reported ROI calculation ROI evaluation ROI Methodology ROI process ROI study SCVP senior management Six Sigma skills learned specific success survey Table target TechnoTel tion Total transfer of learning
Page xi - ... case it is possible to identify areas that could benefit from refinement and improvement. That is part of the learning process, to build on the work of other people. Although the evaluation processes are contextual, the methods and techniques can be used in other organizations.
Page 6 - Managers do not want to see the results of training and development expressed in monetary values. • If the CEO does not ask for the ROI, he or she is not expecting it. • As manager of HRD, I have a professional, competent staff; therefore, I do not have to justify the effectiveness of our programs.
All Book Search results »