ROI in Action Casebook
John Wiley & Sons, Mar 7, 2008 - Business & Economics - 400 pages
ROI in Action Casebook offers a collection of ROI case studies that represent the classic use of the proven ROI Methodology. A companion volume to Jack J. Phillips and Patricia Pulliam Phillips?s six books in the Measurement and Evaluation series, this book clearly illustrates the ROI Methodology. The case studies represent a variety of applications in human resources, learning and development, and performance improvement. Each case follows the methodology and describes in detail how it was used to show the value of a particular project or program.
What people are saying - Write a review
We haven't found any reviews in the usual places.
Action Casebook Table action learning action plan apply associates average barriers behavior Business Coaching Business Impact calculated Caremark coaching Codelco communication completed CompTIA confidence credible Data Collection Plan Effective Meeting Skills employees ensure estimate evaluation evaluation strategy executive feedback Figure focus group follow-up fully loaded identified implementation included intangible benefits isolate the effects knowledge/skills learning Level Load Profile Measuring ROI meetings champions monetary value needs assessment new-hires NS NY NS objectives organization overall participants PDCA percent Peter Haigh Pharmacy Phillips physicians PI initiatives productivity questionnaire questions reported response Return on Investment revenue ROI Analysis Plan ROI in Action ROI in Effective ROI in Sales ROI Methodology ROI process ROI study sales representatives Sales Training Salustatin satisfaction session specific staff stakeholders Standard value strategy success supervisors survey targeted TechnoTel Total training program turnover workshop