ROI in Action Casebook
John Wiley & Sons, Mar 7, 2008 - Business & Economics - 400 pages
ROI in Action Casebook offers a collection of ROI case studies that represent the classic use of the proven ROI Methodology. A companion volume to Jack J. Phillips and Patricia Pulliam Phillips?s six books in the Measurement and Evaluation series, this book clearly illustrates the ROI Methodology. The case studies represent a variety of applications in human resources, learning and development, and performance improvement. Each case follows the methodology and describes in detail how it was used to show the value of a particular project or program.
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action learning action plans application associates average behavior Business Impact calculated Caremark Certiﬁcation coaching Codelco communication completed CompTIA conducted conﬁdence credible Data Collection Plan deﬁned designed directors of sales discussion document Effective Meeting Skills efﬁciently employees ensure estimate evaluation evaluation strategy executive feedback Figure ﬁnal ﬁrst ﬁve focus groups follow-up fully loaded goals HRG2 identiﬁed identify implementation included inﬂuence intangible beneﬁts isolate the effects knowledge/skills learning Level Measuring ROI meetings champions monetary value needs assessment Negotiations new-hires objectives organization overall participants PDCA percent performance improvement Pharmacy Phillips physicians PI initiatives productivity proﬁle Program Costs questionnaire questions reported response Return on Investment ROI Analysis Plan ROI Methodology ROI process ROI study RxSource sales representatives Salustatin satisfaction session signiﬁcant speciﬁc staff stakeholders strategy success supervisors survey Table TechnoTel tool Total training program turnover workshop