Rapid Evaluation: Tools, Worksheets, and Job Aids to Help You Develop an Evaluation Strategy, Use the Right Evaluation Approach, Understand and Analyze Evaluation Data

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American Society for Training and Development, 2001 - Business & Economics - 184 pages
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Whether you're responsible for evaluating all your organization's workplace learning and performance interventions or just specific interventions, this workbook helps you get evaluation results you trust. Learn how to approach evaluation strategically and to link results to your organization's goals, strategies, and performance indicators. Dozens of evaluation tools, checklists, and examples help you build a comprehensive evaluation strategy or answer a specific evaluation question.
 

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Contents

Level 3 Measurement Approaches
88
Case Examples
89
Is Level 3 Evaluation Needed?
92
Building a HighIntensity Tool
95
Chapter Summary
98
Developing Level 4 Results Tools
101
Case Examples
103
Is Level 4 Evaluation Needed?
104

Structuring the Evaluation Strategy
21
Identifying Expected Results
22
Identifying Resource Requirements
23
Integrating With Other Processes
24
Documenting the Strategy
25
Chapter Summary
28
Establishing Measures
31
Validating Business Drivers
32
Determining the Measurement Approach
34
Applying Measurement Criteria
41
Aligning the Measures With the Strategy or Intervention Objectives
46
Evaluation and Measurement Review
47
Chapter Summary
49
Communicating and Gaining Commitment to the Strategy
51
Communicating and Gaining Commitment
52
Ongoing Need for Communication and Influence
54
Chapter Summary
56
Developing Level 1 Reaction Tools
57
Case Examples
58
Selecting Measurement Intensity
59
Building a ModerateIntensity Tool
62
Building a HighIntensity Tool
63
Chapter Summary
66
Developing Level 2 Learning Tools
69
Case Examples
72
Level 2 Measurement Intensity
73
Building a ModerateIntensity Tool
78
Building a HighIntensity Tool
79
Chapter Summary
82
Developing Level 3 BehaviorTransfer Tools
85
Defining Level 3 Evaluation
86
Baselining Current Behavior
87
Building a ModerateIntensity Tool
105
Building a HighIntensity Tool
111
Chapter Summary
113
Developing Other Tools
115
Determining the Need for Other Tools
116
Creating a Comprehensive Review Tool Set
118
Chapter Summary
125
Piloting the Tools
127
Creating the Action Plan
128
Chapter Summary
133
Implementing the Tools and Collecting Data
135
Potential Implementation Issues
136
Chapter Summary
140
Analyzing the Data
141
Data Analysis Methods
142
Grouping Evaluation Data for Analysis
143
Chapter Summary
145
Making Conclusions and Recommendations and Taking the Next Steps
147
Linking to the Business Need
148
Reporting the Data
149
Initiating Action for the Next Steps
150
Chapter Summary
153
Maintaining the Evaluation Strategy
155
Reviewing Organizational Changes
156
New Trends in the WLP Profession
157
Chapter Summary
159
Index of Tables Worksheets Tools and Figures
161
Glossary
167
Recommended Resources
171
About the Author
173
Copyright

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Page 7 - The model consists of measuring effectiveness using four perspectives: 1) the customer perspective (did the solution, intervention, or practice meet the customer's need or expectation?), 2) the learning perspective (did the users gain the needed skills or knowledge?), 3) the business perspective (did the solution, intervention, or practice have an effect back on the job?), and 4) the Evaluation Statement is a driving factor for my organization.
Page 7 - Level 1 (Reaction) measures how participants react to the solution or intervention. Level 2 (Learning) measures the extent to which participants improve knowledge or increase skill as a result of the solution or intervention. Level 3 (Behavior/Transfer) measures whether behavior has changed back on the job as a result of the solution or intervention.
Page 22 - ... processes used to gather data for the strategy • the information that will be captured in each process (Level 1 survey vs. Level 2 test) • the onalysis ond reporting requirements for the process Roles and Responsibilities • Wha is responsible for what components?
Page 22 - ROI for the customer, ond so forth • the measures that will determine the value of the evaluation system itself, including use of data, number of process improvements identified as...

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