Rath & Strong's Six Sigma Leadership Handbook
Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.
What people are saying - Write a review
We haven't found any reviews in the usual places.
What Is Six Sigma?
Why Six Sigma?
CHAPTER3 Six Sigma and Its Application in Different
Roles and Infrastructure
CHAPTER5 The Nondelegable Role of Executives
Lean and Six Sigma
WorkOut and Six Sigma
Organization Culture and Six Sigma
Stabilizing Extending and Integrating Six Sigma
Measuring the Effectiveness of Your
Change Management and Communications
Black Belt Selection and Development
Replicating Results and Managing Knowledge
Measuring and Auditing Results
The Customer Connection
Design for Six Sigma
Managing with Dashboards
Preparing for Six Sigma
Launching Six Sigma
CrossCultural Aspects of Deploying Six Sigma
Other editions - View all
achieve AlliedSignal ALSTOM analysis approach balanced scorecard behavior benefits Bob Galvin champion change management Chapter communications cost create critical CTQs culture customer requirements dashboards defects define deploying DFSS DMAIC drive effective employees ensure example executive Figure focus focused functions goals going House of Quality identify impact implementing Six Sigma important involved issues Jack Welch Johnson & Johnson launch leadership team manufacturing Master Black Belts matrix measure ment methodology metrics Motorola organization organizational percent performance phase potential problem Process Excellence process improvement process management system process owner project selection Quality Function Deployment Quest Diagnostics responsible role rollout scorecard senior SIPOC Six Sigma deployment Six Sigma leader Six Sigma projects special-cause stakeholders statistical steering committee strategy success team members things tion TRIZ Work-Out Zurich Financial Services
All Book Search results »
Effectief managen van totale kwaliteit: duurzame organisatieverandering met ...
Hubert Koemaar Rampersad
No preview available - 2005