Rath & Strong's Six Sigma Leadership Handbook

Front Cover
John Wiley & Sons, Feb 21, 2003 - Business & Economics - 592 pages
Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.
 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

What Is Six Sigma?
1
Why Six Sigma?
15
CHAPTER3 Six Sigma and Its Application in Different
28
Roles and Infrastructure
57
CHAPTER5 The Nondelegable Role of Executives
84
Lean and Six Sigma
121
WorkOut and Six Sigma
131
Organization Culture and Six Sigma
141
Stabilizing Extending and Integrating Six Sigma
328
Measuring the Effectiveness of Your
349
Change Management and Communications
357
Black Belt Selection and Development
392
Project Selection
406
Project Reviews
428
Replicating Results and Managing Knowledge
450
Measuring and Auditing Results
458

The Customer Connection
169
Process ImprovementDMAIC
196
Design for Six Sigma
219
Process Management
245
Managing with Dashboards
265
Preparing for Six Sigma
276
Launching Six Sigma
289
CrossCultural Aspects of Deploying Six Sigma
311
Developing Change Leadership Capacity
478
APPENDIXA Basic Six Sigma Concepts
487
Six Sigma in Small
496
DFSS Case Study
507
Notes
540
Index
547
About the Contributors
559
Copyright

Other editions - View all

Common terms and phrases

About the author (2003)

AON MANAGEMENT CONSULTING’S RATH & STRONG, founded in 1935, is the global leader in Six Sigma solutions, providing clients with an integrated portfolio of consulting services in operations, human resources, Six Sigma, change management, leadership, organizational consulting, and selection and assessment services.

Bibliographic information