Raving Fans: A Revolutionary Approach to Customer Service

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HarperCollins, 1998 - Customer relations - 137 pages
8 Reviews
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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month.

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LibraryThing Review

User Review  - Razinha - LibraryThing

Quick read, simple message, but sometimes the simplest of messages are the hardest to see without an outside perspective. And I'm more receptive to the message at this point in my life/career than when I was first given the book (mid-1990s), so context matters. Read full review

LibraryThing Review

User Review  - JenniferRobb - LibraryThing

I do not remember how I heard about this book. I have a vague recollection of reading that someone had just finished it. I first attempted to get it as an audiobook because I tend to get my nonfiction ... Read full review

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About the author (1998)

Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over 18 million copies and been translated into more than 25 languages. He has also written or co-authored numerous other books, including Gung Ho!, Big Bucks! and Raving Fans!. The Blanchards currently live in San Diego.

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