Raving Fans!: A Revolutionary Approach to Customer Service
With a new foreword by Ken Blanchard
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.
Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.
Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
What people are saying - Write a review
LibraryThing ReviewUser Review - Razinha - LibraryThing
Quick read, simple message, but sometimes the simplest of messages are the hardest to see without an outside perspective. And I'm more receptive to the message at this point in my life/career than when I was first given the book (mid-1990s), so context matters. Read full review
LibraryThing ReviewUser Review - MarthaL - LibraryThing
I heard about this book a while back and I felt fortunate when I was able to purchase it used. Several times I had attempted to read it but could not get into to it. When forced to do a big clean up ... Read full review
Other editions - View all
Raving Fans: A Revolutionary Approach To Customer Service
Ken Blanchard,Sheldon Bowles
Limited preview - 1993