Reaching the goal: how managers improve a services business using Goldratt's theory of constraints
"There is no doubt that this is a truly original and groundbreaking work in applying the Theory of Constraints. I run a services company and learned some things about the services business. Anyone involved in large services companies needs to look at what John is proposing. I will definitely quote this material frequently." "Chad"" Smith, Managing Partner, Constraints Management Group" "The information presented in this book is badly needed by service providers who struggle to balance supply and demand with their resources." "Carol A. Ptak, CFPIM, CIRM" "The techniques that John brings to light in this book are the bridge from the vision of Dr. Goldratt's work to the successful implementation in a range of services firms." "From the Foreword by Erik Bush, Vice President, IBM Global Services"
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assigned bad multitasking bench buffer level buffer management business processes Business Using Goldratt's business value capacity management change agents chapter client constraint management consumption contracts core problems cost Critical Chain Critical Path customers DBRq decisions delivery example Figure FTEs global optimization goal Goldratt's Theory implementation Improve a Services industry innovations instance internal constraint inventory investment Managers Improve manufacturing Marketing and Sales measures methods MPCC multiple projects multitasking nonconstraints optimization percent performance policy constraints Process Management profit project management PSTS enterprises queue Replenishment for Services require resource buffers resource constraint resource management resupply revenue scenario schedule segments service level service mix service provider service provider's service types Services Business services enterprise services on demand services projects skill groups solution straint strategic constraint strategic resource subcontractors tasks Theory of Constraints Throughput Accounting tion TOC applications TOC approach utilization