Recognition, Gratitude, and Celebration

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ASQ Quality Press, 2007 - Business & Economics - 77 pages
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Saying thank you is good business. It not only inspires recipients, it leads to personal growth on the part of the person astute enough to employ those words. Recognizing the achievement of others, expressing gratitude, and celebrating successes are all acts and responsibilities of leadership. A manager cares that a job gets done; a leader cares that the job gets done and also cares about the people doing it. Thanking employees improves their behavior, increases their satisfaction, and inspires them to do even better. This book outlines the many reasons why, and ways in which, organizations and their leaders should recognize their employees efforts in the workplace. Based on the authors first-hand experience at two different organizations, the techniques described are proven to work.
 

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Contents

Polite Is Also Politic
1
Saying Thank You Is Good Business
3
THE DOWNSIDE OF THE RATIONAL APPROACH
5
LINKING LEADERSHIP AND THANK YOU
6
TRAINING TO SAY THANK YOU
8
BLENDING THE RATIONAL AND EMOTIONAL
10
ITS JUST GOOD BUSINESS
12
A Philosophical Caution or Two
13
THE DIFFERENCE BETWEEN INCENTIVES AND GRATITUDE
34
THE THANK YOU CEREMONIES
35
MIXING IT UP
36
KEEPING THE SYSTEM HONEST
39
SURPRISES SURPRISES SURPRISES
40
Yankee Ingenuity at Work
43
PAUL REVERES PEET PLAN
45
SHORTTERM PROGRAMS
46

IT DOESNT ALWAYS SOUND THE SAME
15
EFFECTIVE PROGRAMS REQUIRE OPTIONS
16
HAVING THE RIGHT ATTITUDE
17
SINCERITY MEANS THE WORLD
18
THE FIRST THANK YOU IS THE HARDEST
19
LOOKING FOR A MODEL
20
Thank Yous by Design
21
RECOGNITION IS NOT COMPENSATION
23
NOT ALL SUCCESSES ARE BASED ON QUANTITATIVE MEASUREMENTS
24
RECOGNITION IS NOT BASED ON LUCK OR FATE
25
GRATITUDE SHOULD BE TIMELY
27
RECOGNITION IS A PERSONAL EXPERIENCE
28
RECOGNITION IS FUN
29
Many Thanks Yall
31
RECURRING CELEBRATIONS
47
YOU CANT JUST SAY IT ONCE A YEAR
51
IMITATION ISNT ALWAYS FLATTERING
53
DAILY RECOGNITION IS BEST
54
Thank Yous of All Sizes
55
TRIDENT TRUE THANK YOUS
58
EXAMPLES AND IDEAS FROM WINNERS OF THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD
61
A QUALITY BUILDER
64
AND IN CLOSING
67
References
69
Further Reading
71
Index
73
About the Authors
77
Copyright

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About the author (2007)

Townsend is a partner in Townsend & Gebhardt, a quality management and leadership training company.

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