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CONCEPTS AND CONTEXTUAL ISSUES
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accountability achieve activities administrative and civil administrative capacity administrative reform agencies approach areas Argentina Bangladesh budget bureaucratic central challenge changes Chile civil servants civil service reform civil service system Commission commitment committees context coordination corruption created critical decentralization democracies developing countries donors downsizing economic effective efficiency employees employment ensure especially established ethics European Union law evaluation experience focus focusing framework functions global goals groups guidelines human resources implementation improve incentives individual initiatives institutions integrated internal issues leaders levels macroeconomic Malaysia measures minister ministries monitoring OECD ombudsman organizations percent performance performance appraisal personnel Poland policymaking positions practices pressures private sector procedures professional promotion public administration public sector public service recruitment reducing reform program relevant require role salary Secretariat service delivery staff strategy sustained total quality management transparency Uganda UNDP various wage bill World Bank