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Summary _________________________________________________________ __
Getting into the PRP system _________________________________________ __
Operation of the PRP system ________________________________________ __
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action AL ULLMAN assistors beneﬁt classiﬁcation congressional coordinator Dallas determine Detroit District Director District Director’s Office district PRP offices effective effort error code established failures to refer ﬁeld visits ﬁnal ﬁrst followup questionnaires functional divisions HAROLD FORD identiﬁed implementation Internal Revenue Service involved IRS districts IRS group IRS management IRS National Office IRS unit management activities Manual Supplement Section mentation Milwaukee monitor National Office personnel Oversight Subcommittee position description Problem Resolution Office Problem Resolution Program Problem Resolution Record Problem Resolution Specialist Problem Resolution Specialist/coordinator procedure program evaluation properly refer PRP employees PRP Office Manager PRP performance PRP personnel PRP problems PRP program PRP publicity PRP staff PRP system PRP-type problems qualiﬁed quality review recommendations Regional Commissioners resolve responsibility role service center Service’s signiﬁcant speciﬁc subcommittee staff substantial Taxpayer Communications Branch taxpayer complaint taxpayer problems Taxpayer Service Division telephone test calls tion tricts