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add value Andersen Consulting AT&T business needs business results business strategy business units challenges change efforts change process Chart Chemical Banking Corporation company's competitive advantage Conference Board core capabilities core competencies cost creating customer satisfaction Dave Ulrich dramatic effectively emerging HR emphasis employee advocates expertise firms focus focused global HR Hewlett-Packard High Performance Excellence HR activities HR function HR issues HR Leaders HR organization HR practices HR practitioners HR professionals HR services HR's human resource executives human resource function human resource management information technology initiatives internal leadership Levi Strauss line managers major ment organizational people-related business issues Performance Excellence Model Performance Measures Personnel Journal Pete Peterson president for human primary production Raychem Corporation reengineering restructuring rethinking Role of HRM roles and responsibilities Senior HR executives senior vice president ServiceMaster shift skills Strategic Imperatives strategic thinking structural success survey Total quality management Transamerica