Return on Investment in Training and Performance Improvement Programs

Front Cover
Routledge, 2003 - Business & Economics - 375 pages
The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs.


Jack Phillips has composed user-friendly ROI calculations, plus:
*ten post-program data collection methods
*ten strategies for determining the amount of improvement that is directly linked to training programs
*ten techniques for converting both hard and soft data to monetary values

'Return on Investment in Training and Performance Improvement Programs, Second Edition' continues as a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations.

The book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes the reader through the ROI process step-by-step.

* Applies the well-known ROI method to training programs
* Provides you with the tools to identify the key indicators for measurement and how to measure them effectively
* Summarizes in simple language everything practitioners need to do to sell, defend, or expand training initiatives to senior management
 

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Contents

Key Issues and Trends
1
Chapter 2 ROI Model
32
Chapter 3 Collecting Data
58
Chapter 4 Isolating the Effects of Training
111
Chapter 5 Converting Data to Monetary Benefits
146
Chapter 6 Tabulating Program Costs
173
Chapter 7 Calculating the Return
196
Chapter 8 Identifying Intangible Measures
235
Chapter 9 ROI Forecasting
256
Chapter 10 How to Communicate Results
286
Chapter 11 Implementation Issues
322
Resources
356
How ResultsBased Are Your Training and Development Programs?
363
Index
371
About the Author
376
Copyright

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