Risk Communication: A Mental Models Approach

Front Cover
Cambridge University Press, 2002 - Business & Economics - 351 pages
People today must make decisions about many health, safety, and environmental risks. Nuclear power, HIV/AIDS, radon, vaccines, climate change, and emerging infectious diseases are just some issues that may face them in the news media, ballot box, or doctor's office. In order to make sound choices they need to get good information. Because their time is limited, that information has to be carefully selected and clearly presented. This book provides a systematic approach for risk communicators and technical experts, hoping to serve the public by providing information about risks. The procedure uses approaches from risk and decision analysis to identify the most relevant information; it uses approaches from psychology and communication theory to ensure that it is understood. This book is written in nontechnical terms, designed to make the approach feasible for anyone willing to try it. It is illustrated with successful communications, on a variety of topics.
 

Contents

I
II
III
IV
V
4
VI
9
VII
11
VIII
12
XXXI
87
XXXII
88
XXXIII
90
XXXIV
93
XXXV
94
XXXVI
96
XXXVII
101
XXXVIII
102

IX
13
X
14
XI
15
XII
16
XIII
17
XIV
18
XV
22
XVI
23
XVII
32
XVIII
44
XIX
53
XX
55
XXI
60
XXIII
64
XXIV
66
XXV
68
XXVI
69
XXVII
72
XXVIII
74
XXIX
80
XXX
85
XXXIX
106
XL
110
XLI
115
XLII
129
XLIII
141
XLIV
142
XLV
148
XLVI
149
XLVII
154
XLVIII
157
XLIX
161
L
163
LI
169
LII
170
LIII
172
LV
227
LVI
281
LVII
299
LVIII
307
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