Risky Business: Managing Employee Violence in the Workplace

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Risky Business tells in plain language the specific behaviors that indicate an employee has the potential to become violent, and it tells managers what to do--and what not to do--to prevent workplace violence. Author Lynne Falkin McClure describes in clear detail the eight major categories of behavioral clues to violence and includes anecdotes from work settings to help managers and others identify potentially violent employees. Most importantly, she emphasizes the precautions and steps managers must take when they see these “clues” in an employee's behavior and how to create and maintain a work environment that is likely to protect everyone.

Including the hiring--appraisal--training process, Risky Business focuses on system-wide, ongoing prevention steps organizations can take to protect everyone in the workplace. The book points out for readers informal organizational 'policies’that unwittingly encourage potentially dangerous behaviors in employees and then offers alternative 'policies’that create and maintain a safer environment. Managers, members of personnel, and public relations representatives learn how to deal effectively with the fears of workers and customers should a violent event occur that affects the company's morale and image. However, readers are certain to gain the skills and foresight necessary to avert disaster before it strikes.

Lynne Falkin McClure, PhD, is a management consultant, workshop designer/facilitator, and public speaker in Tempe, Arizona. President of McClure Associates Management Consultants, Inc., since 1980, she specializes in work relationships and conducts inhouse workshops for corporations and government agencies. Through The McClure Institute in Tempe, she offers intensive 5--day courses for executives, directors, and managers, as well as for EAP specialists and mental health professionals, on how to identify and prevent potential workplace violence. Dr. McClure has been a guest on several national shows, including appearances on “Maury Povich,” “Between the Lines” (Associated Press Broadcast News), “Good Day Atlanta,” “Market Talk” (KWHY-TV, America's first all-financial station), and “Wireless Flash” (San Diego).
 

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Risky business: managing employee violence in the workplace

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Almost one million violent crimes occur in the U.S. workplace every year, according to McClure. Murder in the workplace is the fastest-growing type of homocide in the nation, with 15 murders reported ... Read full review

Risky business: managing employee violence in the workplace

User Review  - Not Available - Book Verdict

Almost one million violent crimes occur in the U.S. workplace every year, according to McClure. Murder in the workplace is the fastest-growing type of homocide in the nation, with 15 murders reported ... Read full review

Contents

The Managers Dilemma
1
Employees Who Act Primarily
15
Mood Swings Are Exaggerated
21
Employees Who Focus Almost
35
Employees
45
Controlling Personality
51
Manipulation
58
Employees
65
HighControl Employee Becomes Agitated
101
Characteristic Behaviors of HighRisk Employees
109
Managers Must Not Counsel the Employee
118
Managers Must Not Gossip About the HighRisk
126
The Macho Policy
133
The Honestly Im Lying Policy
139
Preventive Steps Managers Can Take
151
Preventive Steps Managers Can Take
165

Credit Is Exaggerated and Blame Is Minimized
73
Sudden Withdrawal or Depression
80
Action Is Out of Character
86
Employee Is Abused Outside of Work
92
Employees Who Behave
95
Other Official Policies
186
What To Do If a Crisis Occurs
192
How to Boost Morale Productivity and Commitment
200
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