Safety at the Sharp End: A Guide to Non-technical Skills

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Ashgate Publishing, Ltd., 2008 - Business & Economics - 317 pages
Non-technical skills are the cognitive and social skills that complement workers' technical skills. This book describes the basic non-technical skills and explains why they are important for safe and efficient performance in a range of high risk work settings from industry, health care, military and emergency services.
 

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Contents

Introduction
1
Situation Awareness
17
DecisionMaking
41
Communication
69
Team Working
93
Leadership
129
Managing Stress
157
Coping with Fatigue
191
Identifying NonTechnical Skills
215
Training Methods for NonTechnical Skills
243
Assessing NonTechnical Skills
269
Index
307
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Page 264 - Helmreich, RL, Merritt, AC, & Wilhelm, JA (1999). The evolution of crew resource management training in commercial aviation.

About the author (2008)

Rhona Flin is Professor of Applied Psychology in the School of Psychology at the University of Aberdeen, UK.

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