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chapter twocustomer needs and expectations
chapter three employee attitudes and qualities
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annoying answer YOUR TALLY atmosphere attention bussing call the manager cashier Check your answers complaints cook correct answer cup of coffee Curtain Call customer needs customer types customer's Customer/Employee Relationships dishroom employee drive-in efficient employee work attitude employee's enjoy evaluation expectations explain Fact Finder factors favorable work attitude feel fluenced Foodservice Career friendly give grill guest check handle host important impression learning experiences Mardel menu mind changer mood offer patron personality physical setting ployee point each correct POINTS POINT VALUE rant Raoul RATE YOURSELF SCORE relaxer reorder restaurant employee restaurant industry restaurant operation restaurant positions restaurant's rowdy customer rush SCORE POINTS POINT seating second cup situation smile tally box TALLY RATE tally total taurant tell timid customer tomer types of customers VALUE one point VALUE YOUR TALLY views his job wait waiter waitress or hostess wants wishes