Science and Common Sense in Working with Men

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Page 116 - And only The Master shall praise us, and only The Master shall blame; And no one shall work for money, and no one shall work for fame, But each for the joy of the working, and each, in his separate star, Shall draw the Thing as he sees It for the God of Things as They are!
Page 76 - In both the Foundry and in the Gear and Lathe Departments, the men who are most retarded are the most satisfied with their work; the men who are least retarded are almost equally content. The greatest instability is found among those who occupy the middle ground in the matter of retardation. This curious fact may be understood when it is realized that in these two departments, there are both very low grade and very high grade jobs. Low-grade workers on low-grade jobs, eg, chipping and cleaning, are...
Page 130 - ... envelope of a full week's wages. The union agreement has now put all the firms on an equal wage basis. Although I did not increase wages 10 per cent for the period preceding the union agreement I have given my men more than any other company by the extra pay envelope and the Liberty Bonds. I can't see what more they want." Labor Leader: "Yes, Mr. X, you have done all you say, and your people are not contented as the people are at the other houses. They wanted the 10 per cent and felt that they...
Page 124 - Describing the South African ox in Damaraland, he says he displays no affection for his fellows, and hardly seems to notice their existence, so long as he is among them; but, if he becomes separated from the herd, he displays an extreme distress that will not let him rest until he succeeds in rejoining it, when he hastens to bury himself in the midst of it, seeking the closest possible contact with the bodies of his fellows.
Page 129 - ... Chicago, were discontented last spring, because of various conditions in the industry. To reduce this discontent some of the companies increased wages 10 per cent. Company X. posted a notice that on July I, each worker who remained loyal to the firm until June 13, would receive " a special extra pay envelope." This promise failed to change the attitude of the workers. A few weeks after the posting of this notice the drive was on for the sale of Liberty Bonds and the President of Company X. purchased...
Page 129 - I can't understand the lack of appreciation of my men. I gave them $34,000 worth of Liberty Bonds and a special extra pay envelope of a full week's wages. The union agreement has now put all the firms on an equal wage basis. Although I did not increase wages 10 per cent for the period preceding the union agreement I have given my men more than any other company by the extra pay envelope and the Liberty Bonds. I can't see what more they want.
Page 130 - No, I did not give them the 10 per cent, but I did give the extra pay envelope and the Liberty Bonds, which amounted to much more than the 10 per cent." LABOR LEADER: "Yes, I have figured it up and you gave them in extra pay and bonds somewhat over $10,000 more than they would have received by the increase they asked. But that is not what they wanted. They do not want the gift of the extra pay envelope and of the bonds but they do want the 10 per cent even if it is less than the extra pay and the...
Page 128 - The folly of treating workers merely as reasoning animals but the wisdom of recognizing the importance of sentiment is strikingly illustrated by the following instance: The workers in the men's clothing industry, in Chicago, were discontented last spring, because of various conditions in the industry. To reduce this discontent some of the companies increased wages 10 per cent. Company X. posted a notice that on July I, each worker who remained loyal to the firm until June 13, would receive " a special...
Page 129 - The following is the substance of the conversation between the president of Company X. and the labor leader. President X: "I can't understand the lack of appreciation of my men. I gave them $34,000 worth of Liberty bonds and a special extra pay envelope of a full week's wages. The union agreement has now put all the firms on an equal wage basis. Although I did not increase wages 10 per cent. for the period preceding the union agreement I have given my men more than any other company by the extra...
Page 76 - ... five departments. This means that in this department there is opportunity, through attaining the right adjustment of mental ability to job, to secure the highest stability; there is also danger, through maladjustment, to produce the greatest instability. From the point of view of job satisfaction, this single occupation is both the best and worst in the plant — depending on the extent to which selection and assignment of workers is based on a consideration of the mental alertness of the applicant.

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