Dealing with Difficult People

Front Cover
Collins, 2010 - Conflict management - 128 pages
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Get results fast with this quick, easy guide to the fundamentals of Dealing With Difficult PeopleIncludes how to:,*Understand the different types of troublemakers,*Stay calm and firm when other people can't,*Deal with difficult bosses, direct reports, and colleagues,*Create win-win scenarios,*Develop productive relationships with people you don't like

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