Secrets of Software Quality: 40 Innovations from IBM

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McGraw-Hill, 1995 - Computers - 383 pages
This work features 40 innovations used by IBM, many of which originated at IBM and are being made public. The book/disk combination should arm software managers, systems administrators, CIOs and project leaders with the technical and managerial expertise they need to achieve high-quality software standards. Based on the Malcolm Baldrige Award criteria and drawing from the experience of IBM's largest software development lab, the authors describe current techniques, 13 process innovations, 15 new tools and technologies, and strategies developed by IBM for maintaining and improving quality.

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Assessing an Organizations Stage of Quality Maturity

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About the author (1995)

Tang is Director of Market Analysis at IBM Corporate Headquarters.

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