Secrets of Software Quality: 40 Innovations from IBM
This work features 40 innovations used by IBM, many of which originated at IBM and are being made public. The book/disk combination should arm software managers, systems administrators, CIOs and project leaders with the technical and managerial expertise they need to achieve high-quality software standards. Based on the Malcolm Baldrige Award criteria and drawing from the experience of IBM's largest software development lab, the authors describe current techniques, 13 process innovations, 15 new tools and technologies, and strategies developed by IBM for maintaining and improving quality.
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Assessing an Organizations Stage of Quality Maturity
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areas assessment Award awareness stage Baldrige criteria Baldrige score benchmarking benefits business partners Chap CleanRoom software engineering CLIFT code inspections communication companies competitive coping stage cost cross-functional cross-functional teams customer satisfaction development process document employees empowerment errors Excellence Council Figure focus food group function goals IBM Rochester IBM's Implementation advice implementation checklist innovative approach integration stage internal Joint application design KLOC KMCs knowledge mining lab's levels Malcolm Baldrige management stage meetings ment object-oriented programming objective organization overall participants performance phase pitfalls planning Prerequisites problems process improvement process modeling quality efforts quality improvement quality maturity Question rapid prototyping requirements rigorous risk Santa Teresa software development Software Development Process Software Engineering Software Excellence specific stage of quality strategy suppliers survey TeamFocus teamwork technical techniques testers tion unit test