Selling Tourism Services at a Distance: An Analysis of the EU Consumer Acquis

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Springer Science & Business Media, May 26, 2012 - Law - 196 pages
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New rules on distance contracts provided for the Consumer Rights Directive of 25 October 2011 do not apply to package holidays or contracts falling within the scope of the Timeshare Directive. Moreover, contracts for passenger transport services and contracts for the provision of accommodation, car rental, catering or leisure services if the contract provides for a specific date or period of performance are not covered by some of these rules. Yet measures aimed at protecting the consumer when a contract is concluded via the phone, the Internet, by mail or other means of distance communication play a role in tourism. This book helps readers to navigate through uncertainties in travel contracts regarding information requirements, the right of withdrawal or providing alternative services. Findings reveal that consumer acquis is inadequately adapted to the features of the tourism industry when an optional instrument based on the Draft Common Frame of Reference might be used in the future.
 

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Contents

Chapter 1 Introduction
1
Chapter 2 Information Requirements
51
Chapter 3 Right of Withdrawal
101
Chapter 4 Performance Rules
137
Chapter 5 Conclusion
177
Table of Cases in Chronological Order
183
Table of Legislative Instruments and Soft Law in Chronological Order
185
Index
189
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