The Stationery Office, May 30, 2007 - Business & Economics - 263 pages
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.
What people are saying - Write a review
We haven't found any reviews in the usual places.