Service operation

Front Cover
The Stationery Office, May 30, 2007 - Business & Economics - 263 pages
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.
 

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Contents

Introduction
1
Service Operation principles
19
Service Operation processes
33
Common Service Operation activities
81
Organizing for Service Operation
105
Technology considerations
157
Implementing Service Operation
165
Afterword
179
Communication in Service
187
Copyright

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