Service quality in practice: a handbook for practitioners

Front Cover
Gill and Macmillan, Jan 1, 1993 - Business & Economics - 230 pages
0 Reviews

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

Introduction
1
Understanding the Customers Needs
12
Becoming Customer Driven
27
Copyright

15 other sections not shown

Common terms and phrases

Bibliographic information