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Items of Three Dimensions of Individual Knowledge Transfer
THEORY AND HYPOTHESES
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Alpha ICC(l Argote awareness and usage awareness of expertise call centers communities of practice conceptualized construct validity context correlations customer satisfaction dimensions and customer dimensions of knowledge disattenuate enhance enriched work design examined factor model full sample goals group factors group knowledge group level group mean reliability group members HR practice dimensions HR systems human resource management hypothesized individual level input and output job satisfaction job security knowledge transfer activity knowledge transfer dimensions literature management practices mediate the relationship organization Organizational Behavior organizational level Other's Expertise outcomes partial mediation model path coefficients performance positive relationship positively related practices and customer procedural knowledge related to customer relationship between HR RMSEA service quality service representatives social capital split sample standardized coefficients Stasser structural hole suggest tacit knowledge team mental models teamwork incentives theoretical theory transactive memory transfer factors usage of expertise variables workers