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Information Management and Analysis
Human Resource Development and Mangement
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automated benchmarked organizations benchmarking partners Best-in-business Bureau of Engraving Central Oregon Initiative communication company reported consolidated continuous improvement cross-functional team Cross-training customer contact customer feedback customer focus customer loyalty customer needs customer satisfaction customer service operations customer service representatives customers wanted databases Department Diana Weaver E-mail efficient empower Engraving and Printing ensure front-line employees front-line workers groupware highly implementing information systems involved leaders measure ment move to one-stop National Performance Review NATIONAL Section National Security Agency on-site one-stop customer service one-stop operations one-stop processes one-stop service organiza organization's organizations we studied partner conducted partner organizations percent Practices in One-Stop products and services repre represen REVIEW Vice President root cause analysis satisfied customers shared skills small business Social Security Administration strategic goal strategic planning surveys tatives tions Trade Information Center U.S. General Store vision workforce World Wide Web world-class organizations