Shut Up and Say Something: Business Communication Strategies to Overcome Challenges and Influence Listeners
Every time you walk into a meeting, talk to your boss or coworker, or address an audience of 1 or 1,000, your're on. Believe it or not, your ability to succeed in an organization depends on your communication skills---even in situations where it appears that no one is actually listening.
In today's high-tech world, there are more ways than ever before to communicate: email, text messaging, voicemails, blogs, tweets, video conference calls, and remote meetings. But one thing is still exactly the same as in the old days: there are effective and ineffective ways to express yourself. All business professionals need to know how to communicate clearly, concisely, and passionately if they want their intended message to impact others.
Shut Up and Say Something shows readers how to convincingly communicate their expertise in any business situation. This book demonstrates how to condense complicated concepts, minimize communication mistakes, avoid misinterpretation, convey vision, and quickly influence decision makers. Strategies for expressing yourself succinctly and clearly, dodging "loaded" questions, thinking fast on your feet, humanizing inscrutable information, and using humor to engage an audience are examples of the topics covered. The importance of prioritizing outcomes is emphasized throughout the book.
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Chapter 1 Zip It
Chapter 2 Youre On
Chapter 3 Xray Vision
Chapter 4 Whats the Story?
Chapter 5 Visual Overload
Chapter 6 Understand Your Audience
Chapter 7 Talk to Your Grandmother
Chapter 8 So What?
Chapter 16 Keepers and Catchy Phrases
Chapter 17 Just a Meeting
Chapter 18 Internationally Speaking
Chapter 19 Hug Me
Chapter 20 Gut Check
Chapter 21 Fire Away
Chapter 22 Electronic Engagement
Chapter 23 DOODY Principle
Chapter 9 Reality Check
Chapter 10 Queasy Times
Chapter 11 Political Lessons
Chapter 12 Owning Media Interviews
Chapter 13 No Presence
Chapter 14 Managing Messages
Chapter 15 Likeable Leadership Lessons
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