Shut Up and Say Something: Business Communication Strategies to Overcome Challenges and Influence Listeners

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ABC-CLIO, 2010 - Business & Economics - 264 pages
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Every time you walk into a meeting, talk to your boss or coworker, or address an audience of 1 or 1,000, your're on. Believe it or not, your ability to succeed in an organization depends on your communication skills---even in situations where it appears that no one is actually listening.

In today's high-tech world, there are more ways than ever before to communicate: email, text messaging, voicemails, blogs, tweets, video conference calls, and remote meetings. But one thing is still exactly the same as in the old days: there are effective and ineffective ways to express yourself. All business professionals need to know how to communicate clearly, concisely, and passionately if they want their intended message to impact others.

Shut Up and Say Something shows readers how to convincingly communicate their expertise in any business situation. This book demonstrates how to condense complicated concepts, minimize communication mistakes, avoid misinterpretation, convey vision, and quickly influence decision makers. Strategies for expressing yourself succinctly and clearly, dodging "loaded" questions, thinking fast on your feet, humanizing inscrutable information, and using humor to engage an audience are examples of the topics covered. The importance of prioritizing outcomes is emphasized throughout the book.
 

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Contents

Chapter 1 Zip It
1
Chapter 2 Youre On
10
Chapter 3 Xray Vision
18
Chapter 4 Whats the Story?
28
Chapter 5 Visual Overload
36
Chapter 6 Understand Your Audience
45
Chapter 7 Talk to Your Grandmother
54
Chapter 8 So What?
60
Chapter 16 Keepers and Catchy Phrases
133
Chapter 17 Just a Meeting
142
Chapter 18 Internationally Speaking
149
Chapter 19 Hug Me
156
Chapter 20 Gut Check
165
Chapter 21 Fire Away
176
Chapter 22 Electronic Engagement
196
Chapter 23 DOODY Principle
203

Chapter 9 Reality Check
69
Chapter 10 Queasy Times
79
Chapter 11 Political Lessons
89
Chapter 12 Owning Media Interviews
96
Chapter 13 No Presence
109
Chapter 14 Managing Messages
118
Chapter 15 Likeable Leadership Lessons
126
Chapter 24 Communicating Change
214
Chapter 25 Big NoNos
224
Chapter 26 Approachable Attitudes
231
Quick Tip Resources
241
Recommended Reading
251
Index
253
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About the author (2010)

Karen Friedman is a professional communication coach and speaker who serves as president of Karen Friedman Enterprises (www. karenfriedman.com). Her techniques to help business professionals become more powerful persuasive communicators have been applied on four continents. Her published works include Speaking of Success: World Class Experts Share Their Secrets. Friedman was formerly an award-winning television news reporter and a political candidate.

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