Skills for effective communication: a guide to building relationships
What is effective communication? Key concepts in human relations; Attention for better relatiionships; Understanding verbal messages; Expressing feelings effectively; Conflict resolution, feedback, and negotiation in relatiionships; Intervention in yor social system; Application from different perspectives.
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WHAT IS EFFECTIVE COMMUNICATION?
ATTENTION FOR BETTER RELATIONSHIPS
UNDERSTANDING VERBAL MESSAGES
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accept Active listening aloud angry become begin behavioral description chapter classroom concepts conflict resolution decision describe the behavior differences direct expression effective communication Explain the probable express your feelings expressed feelings expression of feelings feel understood feelings directly felt finished focus frame of reference Give an explanation give feedback goals guidelines hear heard ideas important influence interaction interpersonal relationships interpretation interrupt intervention Johnny Mary mean minutes to discuss mirror nonverbal behavior Nonverbal Communication nonverbal signals norm of communication Northam observe Okay Paraphrase the instructions pause perception person phrase probable effects procedures produce conflict punish question reactions receiving feedback request paraphrase respect Reverse the process Samovar seek clarification self-concept sender share situation skills social system someone speak speaker specific statement sure talk task teacher tell your partner tion topic uncomfortable understand verbal messages words