Small TalkJustine Coupland Justine Coupland presents a new perspective on small talk and demonstrates how, even though it has often been derided, it plays a crucial role in everyday communication. |
Contents
sociolinguistic perspectives on small talk | 1 |
Locating small talk theoretically | 27 |
a better lens | 62 |
Copyright | |
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analysis Anna automated dialogues backstage behaviour Bethan British Telecom C. K. Ogden call centre caller Cambridge checkout operator Cheepen client communication context conversation Conversation Analysis Coupland Critical Discourse Analysis cultural discourse discussion evaluation example exchange Extract formulae frontstage functions genre George goals Goffman gossip gossipy events gossipy talk greetings health-care heh heh Hello holiday I. A. Richards identity initiates institutional Instructor interaction interpersonal involved Jaworski Jewish-American keep in touch Language laughs Laver Learner line 14 linguistic Malinowski Martha metafunction mother nice norms opening participants patient phatic communion politeness position Provider relational talk relationship relevant ritual role routine Schegloff sequence Server service encounters silence small talk social talk sociolinguistic speakers speech Steve Forbes Tannen telephone telephone banking tion topic Tracy transactional talk turn utterances Virginia Woolf weather talk women workplace yeah