Software Maintenance Management: Evaluation and Continuous Improvement

Front Cover
John Wiley & Sons, Apr 20, 2012 - Computers - 314 pages
This book explores the domain of software maintenance management and provides road maps for improving software maintenance organizations. It describes full maintenance maturity models organized by levels 1, 2, and 3, which allow for benchmarking and continuous improvement paths. Goals for each key practice area are also provided, and the model presented is fully aligned with the architecture and framework of software development maturity models of CMMI and ISO 15504. It is complete with case studies, figures, tables, and graphs.
 

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Contents

Evaluation and Continuous Improvement 1 Maintenance Issues and Related Management Approaches
1
Evaluation and Continuous Improvement 2 Maturity Models in Software Engineering
41
Evaluation and Continuous Improvement 3 Foundations of the S3m Process Model
69
Evaluation and Continuous Improvement 4 Process Management Domain
83
Evaluation and Continuous Improvement 5 EventRequest Management Domain
95
Evaluation and Continuous Improvement 6 Evolution Engineering Domain
107
Evaluation and Continuous Improvement 7 Support for the Evolution Engineering Domain
117
Evaluation and Continuous Improvement 8 Exemplary PracticesProcess Management
129
Evaluation and Continuous Improvement 12 Assessment Process Assessment Tool and Case Studies of the Use of S3m
203
Evaluation and Continuous Improvement 13 Summary
223
Evaluation and Continuous Improvement Appendix A Maintenance Standards Models and Enhancement Proposal
227
Evaluation and Continuous Improvement Appendix B Term Assignment for Students
231
Evaluation and Continuous Improvement Appendix C Acronyms and Glossary
235
Evaluation and Continuous Improvement References
285
Evaluation and Continuous Improvement Index
301
Evaluation and Continuous Improvement About the Authors
313

Evaluation and Continuous Improvement 9 Exemplary PracticesEventRequest Management Domain
149
Evaluation and Continuous Improvement 11 Exemplary PracticesSupport to Evolution Domain
187

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About the author (2012)

Alain April, PhD, is Professor of Software Engineering at Université du Québec (Canada). His research interests include software maintenance, software quality assurance, and multimedia databases. Dr. April has worked in the telecommunications industry for more than twenty years, has contributed to the internal measurement of software of ISO 9126-3, and is an Editor of The Guide to Software Engineering Body of Knowledge (SWEBOK) chapters on software maintenance and software quality.

Alain Abran, PhD, is Professor and the Director of the Software Engineering Research Laboratory at Université du Québec (Canada). Dr. Abran is the Co-Executive Editor of the SWEBOK project. He has been actively involved in software engineering standardization as the International Secretary for ISO/IEC JTC SC7 Software and System Engineering and as co-manager for the Common Software Measurement International Consortium (COSMIC). Dr. Abran's research interests include software productivity and estimation models, software engineering foundations, software quality, software functional size measurement, software risk management, and software maintenance management.

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