Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realities

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Berrett-Koehler Publishers, 2004 - Business & Economics - 149 pages
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Adam Kahane spent years working in the world's hotspots, and came away with a new understanding of how to resolve conflict in a way that seems reasonable - and doable - to all parties. The result is Solving Tough Problems. Written in a relaxed, persuasive style, this is not a ""how-to"" book with glib answers, but rather, a very personal story of the author's progress from a young ""expert"" convinced of the need to provide cold, ""correct"" answers to an effective facilitator of positive change - by learning how to create environments that enable new ideas and creative solutions to emerge. The book explores the connection between individual learning and institutional change, and how leaders can move beyond politeness and formal statements, beyond routine debate and defensiveness, toward deeper and more productive dialogue. Both tough and inspiring, the book explores models, technologies, and examples that foster and facilitate ""dialogues of the heart.""
 

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Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realities

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The former "head of Social, Political, Economic and Technological Scenarios" for Royal Dutch/Shell's London office, Kahane is now an international mediation consultant. He offers problem-solving ... Read full review

Contents

The Problem with Tough Problems
1
There Is Only One Right Answer
7
Seeing the World
13
The Miraculous Option
19
Being Stuck
39
Dictating
45
Talking Politely
53
Speaking Up
59
Reflectiveness
79
Empathy
87
Cracking Through the Egg Shell
95
Closed Fist Open Palm
107
The Wound That Wants to Be Whole
113
An Open Way
129
Notes
133
About the Author
148

Only Talking
67
Openness
73

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