Standardization and tacit knowledge: interaction and practice in the survey interview
An interdisciplinary look at interaction in the standardized survey interview
This volume presents a theoretical and empirical inquiry into the interaction between interviewers and respondents in standardized research interviews. The editors include a range of articles that showcase the perspectives of conversation analysts, ethnomethodologists, and survey methodologists, to gain a more complete picture of interaction in the standardized survey interview than was previously available.
This book is the first to focus solely on the interactional substrate or conversational architecture of interviewing. It offers a range of insights into standardized interviewing as interaction and forms a bridge between survey methodology and the study of interaction and tacit practices. The articles are arranged into four subject groups: theoretical orientations, survey recruitment, interaction during the substantive interview, and interaction and survey data quality. Articles include:
* Interactions in telephone surveys
* Recruitment of respondents
* Respondent laughter
* Interaction coding
* Impact of technology on interaction
* Occasions for interviewer intervention
Standardization and Tacit Knowledge serves as a one-of-a-kind reference for survey methodologists, linguists, and researchers and also as a postgraduate coursebook in survey interviewing.
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Huub van den Bergh Utrecht Institute of Linguistics Utrecht University Trans
Standardization and Its Discontents
a Survey Researcher
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actions American Statistical Association analyzed arrow asked Biemer Bob Roth call recipients callback Cambridge University Press Cannell census Chapter clarification coding Cognitive collaborative conversation analysis cooperation data quality declination Dijkstra effects Ethnomethodology example excerpt feedback Fowler and Mangione Garfinkel Greg Sanders Heritage household Houtkoop-Steenstra initial insertion sequence instructions instrument inter interaction interviewer and respondent interviewer behavior interviewer's introduction Jefferson laughter Marlaire Maynard and Schaeffer means Methodology okay Oksenberg participants percent practices probes problems question-answer sequences questionnaire refusal relevant request respondent's answer response alternatives response categories Sacks Schegloff screen scripted Social Sociology speaker speech acts standardized interviewing Standardized Survey Interviewing stimulus-response model structure Suchman and Jordan Sudman Eds suggests survey centers survey question Survey Research tacit knowledge tailoring talk techniques Telephone Survey tion turn understanding University of Wisconsin utterance variable viewers Wiley York Zouwen